Customer Identification Policy (KYC/AML)

1. General provisions

The Company takes reasonable measures to identify customers and verify the information provided in order to comply with legal requirements and to prevent fraud, money laundering, terrorist financing and other unlawful activities.

By using the Company’s services, the customer agrees to undergo identification procedures in the cases provided for by this Policy.

2. Customer identification

The Company may request that a customer complete the identification procedure before services are provided or at any time during the course of service.

Identification may include providing the following documents and information:

• a passport or other identity document;
• the customer’s contact details;
• a photograph of the customer or a selfie with the document;
• other documents required to confirm identity.

3. Source of funds verification

Where required by the Company’s internal procedures or by law, the Company may request documents confirming the origin of funds or the economic purpose of a transaction.

Such documents may include:

• bank statements;
• proof of income;
• contracts;
• invoices and bills;
• other supporting documents.

4. Enhanced due diligence

The Company may carry out additional checks of customers and transactions, including:

• verifying the accuracy of the information provided
• screening against sanctions lists
• checking for signs of fraud
• analysing transactions for suspicious activity

5. Refusal of service

The Company may refuse to provide services or suspend service to a customer in the following cases:

• failure to provide the required documents
• provision of inaccurate information
• inability to confirm the customer’s identity
• detection of signs of fraud or other unlawful activity
• requirements arising from legislation or regulatory authorities

6. Retention of information

Documents and information obtained during the identification procedure may be retained by the Company for the period necessary to comply with legal requirements, resolve disputes, conduct audits and protect the Company’s legitimate interests.

7. Confidentiality

Information obtained during customer identification is processed in accordance with the Company’s Privacy Policy and is not disclosed to third parties, except where provided for by law or required to meet compliance obligations.

8. Contacts

For any questions related to the identification procedure, the customer may contact the Company using the contact details indicated on the Company’s website.